Terms & Conditions

01About These Terms

These Terms & Conditions apply when you use asilitrailsafrica.com and when you send an inquiry to, request a quotation from, or book a journey with Asili Trails Africa (“Asili”, “we”, “us”). “You” means the person using the website or making an inquiry or booking.

If you make an inquiry or booking on behalf of other travellers, you confirm that you are authorised to do so and that you will share the relevant terms and information with them.

Booking-specific terms

If you receive written terms for a particular journey, for example in a quotation, invoice or booking confirmation, those booking-specific terms form part of our agreement with you. Where a booking-specific term directly conflicts with these general Terms, the more specific written term applies to that booking, subject to applicable law.

02About Asili Trails Africa

Asili Trails Africa is a Tanzania travel company based in Arusha. You can contact us at:

03Using This Website

You may use this website to learn about Tanzania and to plan or inquire about travel. When you use it, please do not:

• try to gain unauthorised access to the website, its server or its data, or interfere with its security or operation
• send spam or automated form submissions
• submit false information, or another person’s details without their permission
• use the website for any unlawful purpose.

We try to keep the website available and working properly, but we cannot guarantee that it will always be available or free of errors. We may update or change the website at any time.

04Website Information and Travel Content

We aim to keep the information on this website accurate and up to date. It is general information and travel inspiration, not a binding offer.

• Descriptions of destinations, seasons, wildlife and sample journeys, including indicative durations such as “7 Days / 6 Nights”, help you plan. The details of any journey are confirmed in writing for your booking.
• Prices shown on this website are indicative starting prices (see section 8). They are not a binding quotation.
• Photographs illustrate Tanzania and its wildlife. They may not show the exact accommodation, vehicles, wildlife or conditions you will experience.
• General information about seasons, travel documents or health is not a substitute for checking official sources or getting professional advice.

05Inquiries Are Not Confirmed Bookings

Sending an inquiry does not by itself create a booking. This applies whether you use a form on this website (including the Contact and Tailor-Made Safaris forms), WhatsApp, email or phone.

An inquiry does not reserve any service and does not oblige you to pay anything. It also does not oblige us to provide a service until a booking has been confirmed as described in section 7.

06Quotations and Tailor-Made Journeys

A quotation for a tailor-made journey is prepared from the information you give us. Depending on the journey, it may reflect things such as:

• the requested itinerary and travel dates
• the number of travellers
• accommodation choices
• transport
• permits and similar fees
• supplier availability
• any other services agreed with you.

Your quotation will describe what is included. Please do not assume that anything not stated as included is part of the price. Services are not held or reserved unless we confirm this in writing.

A quotation may have a validity period or depend on availability; where this applies, it will be stated in the quotation. If prices or availability change before your booking is confirmed, we will tell you before you commit.

07When a Booking Becomes Confirmed

A booking becomes binding only when all of the following have happened:

• we have sent you the booking arrangements and the conditions that apply in writing, including the itinerary, the price, the payment terms and any cancellation terms
• you have accepted those arrangements and conditions
• any payment required under those arrangements has been made.

We will confirm your booking in writing.

08Prices and Payments

Prices shown on this website

Prices shown on this website, such as “From US$2,450 per person” or “From US$2,100 per climber”, are indicative starting prices. Unless stated otherwise:

• prices are quoted in US dollars (USD)
• safari and activity prices are per person and safari prices assume two guests sharing; Kilimanjaro prices are per climber and assume two climbers travelling together
• a displayed starting price is not a binding final quotation and is not an offer that can be accepted to form a booking
• the final price depends on things such as your travel dates, group size, accommodation, routing, supplier availability and the services you request
• government fees, taxes and supplier costs, including park and permit fees, can change before your booking is confirmed; where this affects your price, we will tell you before you commit.

No booking exists because you have viewed a price on this website. The final amount and what it includes are confirmed only in your written quotation or invoice, and a booking is confirmed only as described in section 7.

Payments

This website does not take payments. The amount, currency, due dates and accepted payment methods for your journey will be stated in your quotation, invoice or other written booking communication. Who bears any bank or payment-provider charges will also be set out there.

Please rely only on the written payment instructions issued for your booking.

Protect yourself against payment fraud

If you receive payment instructions that look unusual, or bank details that appear to have changed, please do not make a payment. Contact us first to check them, using the phone number +255 742 005 000 or email address info@asilitrailsafrica.com shown on this website.

09Cancellations, Changes and Refunds

Any cancellation, amendment or refund terms that apply to your trip will be provided in writing before or when your booking is confirmed. They will explain what happens if you cancel or change your booking, and whether and how refunds apply.

• Some services are provided by third-party suppliers that have their own cancellation rules. Where these affect your booking, we will make them known to you.
• Where a cost cannot be refunded, for example a non-refundable supplier charge, this will be disclosed to you in advance.
• Requests to cancel or change a booking should be made in writing, so that there is a clear record.
• If we have to cancel a confirmed booking for reasons within our control, we will discuss alternatives with you and provide any refund or remedy due under your booking terms and applicable law.

We will not keep more of your payment than your booking terms and applicable law allow.

10Third-Party Travel Suppliers

Some travel services may be provided by independent third parties, such as accommodation providers, transport providers, airlines where applicable, and other activity or service providers. Their own terms may apply to the services they provide.

We remain responsible for our own obligations to you, including taking reasonable care in arranging the services we have agreed to provide. We cannot control every action of independent suppliers or every external event, but if a problem arises we will help where we reasonably can.

11Changes to Travel Arrangements

Occasionally, reasonable changes to an itinerary may be necessary because of circumstances such as:

• weather
• road conditions
• park rules or restrictions
• changes made by a supplier
• safety concerns
• transport disruption
• other events outside reasonable control.

Where practical, we will tell you as soon as reasonably possible and consider comparable alternatives. If a significant change affects a confirmed booking, your options will depend on your booking terms and applicable law.

If you ask to change your arrangements, we will try to help, subject to availability. Any extra costs will be explained to you before the change is made.

12Wildlife and Natural Conditions

Safaris and other wildlife experiences in Tanzania take place in natural environments. Wildlife moves freely, so particular sightings, behaviours or events, such as specific stages of the Great Migration, cannot be guaranteed.

Weather, road, park, seasonal, conservation, safety or operational conditions may require reasonable adjustments to activities or routes. Please follow the instructions of your guide and the rules of the parks you visit.

This section does not excuse negligence on our part.

13Passports, Visas and Travel Documents

Each traveller is responsible for having a valid passport, any necessary visas or entry permits, and any other travel documents required for Tanzania and for any country they visit or pass through.

Entry requirements differ by nationality and can change at short notice. Please check official government and immigration sources well before you travel. Any general information we provide is not a substitute for these official sources.

14Health, Accessibility and Personal Requirements

Before booking, please tell us about any mobility, accessibility, dietary or health-related requirements that may materially affect the suitability or safe arrangement of a journey or activity, for example a Kilimanjaro climb. Share only what is needed for this purpose, and please do not send detailed medical records through our general inquiry forms.

We do not give medical advice. Please get appropriate professional advice before you travel, for example about vaccinations or the demands of an activity. We will try to accommodate your requirements, but we cannot guarantee that every request can be met.

15Travel Insurance

We strongly recommend comprehensive travel insurance that suits your journey. Depending on your plans, it may need to cover cancellation, medical treatment, emergency evacuation, personal belongings and the activities you intend to take part in, such as high-altitude trekking.

Asili does not provide travel insurance through this website. Any insurance requirement for a particular booking will be stated in your booking terms.

16Traveller Responsibilities and Conduct

We ask every traveller to:

• give us accurate and complete information
• follow reasonable safety instructions from guides and staff
• respect park rules, wildlife, local communities and Tanzanian law
• treat fellow travellers, guides and suppliers with respect.

In serious cases, where a traveller’s behaviour puts the safety of others at risk, we may, where reasonable and lawful, decline to continue providing services to that traveller.

17Events Beyond Reasonable Control

Sometimes events happen that are genuinely outside anyone’s reasonable control, such as severe weather, natural disasters, epidemics or public-health emergencies, war or civil disturbance, government action, park or route closures, and serious transport disruption.

To the extent permitted by applicable law, neither you nor we will be responsible for failing to perform obligations because of such an event. We will do what we reasonably can to help affected travellers. The financial consequences for a particular booking will depend on applicable law, supplier conditions and your booking terms.

18Website Intellectual Property

The design, text, branding, logo, graphics and photography on this website, whether owned by us or used under licence, are protected by applicable intellectual-property rights. Material belonging to third parties remains their property.

You may view and use the website for your own travel research, and you are welcome to share links to it. You may not reproduce, republish or commercially use protected content without our written permission, except where the law allows.

19External Websites and Services

This website links to external services, such as WhatsApp and Google Maps, and to other third-party websites. They are run by others under their own terms and privacy policies. We are not responsible for their content, availability or privacy practices.

20Liability and Your Legal Rights

We will provide the services we agree to provide with reasonable care and skill.

To the extent permitted by applicable law, we are not responsible for loss or damage that was not reasonably foreseeable, or that was caused by you, by an unconnected third party, or by an event beyond reasonable control as described in section 17. Any limitation of our liability applies only as far as the law allows.

Nothing in these Terms is intended to remove rights or remedies that cannot lawfully be excluded under applicable Tanzanian law, including consumer-protection law, and nothing in them excludes or limits liability that the law does not allow to be excluded or limited.

21Complaints and Resolving Problems

If something is not right during your journey, please tell your guide or contact us as soon as possible, so that we have a chance to put it right while you are still travelling.

If you wish to raise a concern afterwards, please write to info@asilitrailsafrica.com with the details. We will look into it and respond.

22Privacy

We handle personal information as described in our Privacy Policy.

23Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows the current version. The Terms that applied when your booking was confirmed continue to apply to that booking, unless we agree otherwise with you or the law requires a change.

24Governing Law

These Terms are governed by the applicable laws of the United Republic of Tanzania.

If a dispute arises, please raise it with us first so that we can try to resolve it reasonably together. If it cannot be resolved, it may be dealt with by a court or other competent body with jurisdiction under applicable law.

25Contact Us

For any question about these Terms, please contact: